Return policy

✅ Our Commitment

We take pride in offering premium-quality, handcrafted products that match the craftsmanship of the world’s top luxury brands. Every item is individually inspected, and we provide real photos or videos for customer approval before shipping.

Because of this strict quality control, we have a very low return rate — but when an issue arises, we’re here to help.

📦 Returns & Exchanges

We accept returns only under the following conditions:

  • The product is unused and in its original packaging

  • You contact us within 48 hours of delivery

  • A valid reason is provided (e.g., defect, incorrect item)

  • You include clear photos or videos of the issue

All return requests must be approved by our support team in writing before you ship anything back.

Once approved, the item must be shipped back within 5 days. Return shipping is the responsibility of the customer unless the item is defective or wrong.

🛡️Note: To prevent fraud and abuse, we do not accept returns due to "change of mind" or "unauthorized purchase" excuses. We document each order with visual proof to ensure it matches what you receive.

🔄 Replacements & Store Credit

If your item arrives with a manufacturing defect or shipping damage, we will offer either:

  • A free replacement of the exact item, or

  • A store credit equal to your purchase value

  • A full-refund (product must be returned to our return address)

This is only applicable if you contact us within 48 hours of delivery with unboxing photos or videos.

❌ Non-Returnable Items

To ensure quality and hygiene for all our customers, we do not accept returns on:

  • Items that have been used, worn, or altered

  • Products returned without prior written approval

  • Items returned after the return window has closed

  • Items with missing tags, packaging, or original box

💳 Refunds

Refunds are only issued under these conditions:

  • The product was not delivered at all

  • The product delivered was materially different from what was approved by the customer

  • The customer followed our return process, and the item is received and inspected

Once we receive the item, we will notify you and process the refund within 7–10 business days using the original payment method.

📲 Contact Us

Have an issue? Please contact us within 48 hours of receiving your order so we can resolve it quickly.

📲 WhatsApp: +86-14714601702